1 Getting Started:
Do I have to register to use the site?
No. You can browse and search ads without registering.

Why should I register?
You'll first need to Register on eSyll.com to be able to bid or sell. Registration is FREE. Register

Can I register if I am under 18?
No. You must be at least 18 years old to register. However, if your parents register you can use the site under their supervision.

Can I register if I live outside the United States?
Yes. However you should use extra care to verify the buying and selling terms for international transactions.

Do I have to have a credit card to register?
No. You can register without using a credit card.
1 During the Auction:
How do I place a bid on an item?
Once you have found an item you would like to bid on, go to the bidding section, located at the bottom of the listing, and place your bid in the appropriate box.

What is a Reserve Price Auction?
When a seller lists an item for auction, they are given the option to set a Reserve Price on their item. This Reserve Price is lowest price at which they are willing to sell the item. If at the end of the Auction, the highest bid does not meet the seller's Reserve Price, the seller is not required to sell the item.

On an auction in which the seller has set a Reserve Price, you may notice the words (Reserve not yet met) appear in parentheses next to the current bid amount. This indicates that the current high bid has not met the Reserve Price. Once the Reserve Price is met, the words (Reserve met) will appear. Sellers may not set a Reserve Price when running a Dutch Auction.

What is a Dutch Auction?
Dutch Auctions are a specific auction format where a seller has multiple, identical items they wish to sell. The seller specifies the minimum price (the starting bid) and the number (quantity) of items they are offering. Bidders bid at or above that minimum for the quantity they are interested in purchasing. At the close of the auction, the highest bidders purchase the items at the lowest successful bid.

I keep bidding on an item and it immediately says I have been outbid. Why?
When this happens, it means that an earlier bidder has placed a maximum bid amount, which is higher than the amount of your maximum bid. When you placed your bid, the Auto-Bid system immediately placed a bid on the earlier bidder's behalf, for an amount just high enough to outbid your maximum, insuring his position as high bidder. If the maximum bid that you place, is high enough to outbid any other bidders, than Auto-Bid will do the same for you, and maintain your position as the high bidder.

Can I increase my maximum bid after I've placed a bid?
Yes. You may place a higher maximum bid at any time during the auction. You will probably want to do this if another bidder outbids your previous maximum bid. If you would like to view any auctions in which you have already placed a bid.

Can I decrease or retract my bid after I have placed it?
Yes. However, there are certain circumstances in which retracting a bid may be justified.

I have a question about an item. How do I contact the seller?
The quickest way to ask a seller a question about their auction, is to click on the words (ask seller a question) displayed under the Seller's Info on the top right side of every listing.

Why is my Dutch Auction bid not being accepted?
When placing a bid on a Dutch Auction, your new bid must be higher in value than any previous bids. The bid's value is calculated by multiplying the amount of the bid by the total number of items being bid for.

In Dutch Auctions new bids must have a higher value than previous bids. The value of the bid is determined by multiplying the amount of your bid by the number of items you bid for. Attempting to reduce this total value in future bids is not permitted, and your new bid will be rejected.
This policy defends sellers from dishonest bidders who bid for the entire quantity being offered, (which would discourage other bidders from participating), and then reducing their quantity at the last minute.

1 After the Auction:
The auction has ended, and I am the winning bidder. What do I do?
At the end of every Auction, our system automatically sends an e-mail to both the seller and the winning bidder(s), notifying both parties that the auction has ended. If you are a winning bidder, you should contact the seller immediately to acknowledge that you have won.

What do I do if I can't contact the seller by e-mail?
You may request additional contact information about another registered user. Please keep in mind that many people are not able to check their e-mail every day. You may request additional contact information about another registered user by contacting eSyll.com. In most cases, a phone call can resolve most misunderstandings. Sellers and Buyers should make contact within 3 business days. Both are equally responsible for making contact.

What if the seller decides not to sell their item anymore?
This does not happen very often, as most sellers are usually very enthusiastic about selling their item(s). Unfortunately, we are unable to force a seller to sell their item. There may be a very good reason as to why. Ask the seller for an explanation as to why they decided not to sell. You may also leave feedback about your experience with this seller, for the rest of the Community to see.
1 Starting an Auction seller:
How do I start my own Auction?
Before you can begin selling your item(s), you will need to become a registered user. To register, go to the Registration Page and follow the instructions. If you are not yet registered click in Register. If you are already a Registered user and are ready to sell your item click in Sign in.

What category should I list my item under?
There are 36 main categories and thousands of sub-categories to choose from. First try to determine which main category your item would best be placed under. Second, find the sub-category that would best suit your item and so on. If you do not see a category that suits your needs, or would like to see us add an additional category to our list, we welcome your suggestions.

Can I list the same item in more than one category?
Yes.

What should I include in the description of my item?
When listing your item, it is important to provide an honest and detailed description. You should include as much information about the item as you have. Be sure to describe the items physical condition (new, mint, used, re-built, etc.), its shape, size, what it is made of, how old it is, etc. Make sure you include the shipping terms (who pays shipping and how much) as well as what methods of payment you are willing to accept from the buyer (money order, personal check, credit card, escrow service). The more information you provide in your description, the less chance that there will be any misunderstandings at the end of the Auction.

How do I include a picture of my item with my ad?
A picture is worth a thousand words. Buyers like to see what they are bidding on.

At what price should I start my Auction? (Minimum Bid)
We recommend that you set your starting price (minimum bid) at the absolute lowest price you would be willing to sell your item for. By keeping this number as low as possible you will encourage more bidding activity on your auction. Setting your minimum bid too high, may discourage buyers from bidding on your auction. Keep in mind, that you are obligated to sell your item to the highest successful bidder at the end of the Auction.

What is a Reserve auction?
A Reserve auction is the lowest price at which a seller is willing to sell an item in an auction-style listing. When sellers list an item, they can set a secret reserve price. If the highest bid does not meet the reserve price, then they're under no obligation to sell the item to the bidder. This feature lets sellers set a low starting price to stimulate bidding among buyers, yet ensures that the item will not be sold below a price they're willing to settle for. eSyll charges a fee for reserve auctions.

What is a Dutch auction?
Dutch Auction (Multiple Item Auction) A listing in which a seller offers multiple identical items for sale. Unlike a regular listing, Multiple Item Auctions can have many winners. Buyers can specify the number of items they're interested in and the price they're willing pay. Winning bids are determined by their overall value (bid price times the number of items bid on).